jilifun FAQ

The minimum deposit at jilifun is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification as part of our anti-money laundering compliance procedures.

GCash and PayMaya deposits are credited to your jilifun account almost instantly — usually within 1 to 5 minutes. Bank transfers may take longer depending on your bank's processing schedule: same-day transfers are common for InstaPay-enabled banks, while standard transfers may take up to 1 business day. If your deposit hasn't appeared after 30 minutes, please contact our support team with your transaction reference number.

jilifun does not charge any platform fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. jilifun credits the full amount received to your gaming balance.

GCash and PayMaya withdrawals are typically processed within 15 minutes to 1 hour after approval. Bank transfers to BPI, BDO, Metrobank, UnionBank, and other major Philippine banks generally take 1 to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. jilifun processes all withdrawal requests within 24 hours of submission during business days.

The minimum withdrawal amount at jilifun is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is a maximum single withdrawal limit of ₱500,000 per transaction; larger amounts can be split across multiple requests. VIP players may have higher withdrawal limits — contact our support team for details.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with pending wagering requirements, a mismatch between your account name and your payment account name, or a withdrawal request flagged for routine security review. If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction ID and we'll resolve it promptly.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable funds. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on jilifun for exact contribution rates.

No. Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds deposited without a bonus) can generally be withdrawn at any time, subject to standard verification and minimum withdrawal rules.

Yes. jilifun regularly offers reload bonuses for existing players, as well as free spins promotions tied to new game launches. Long-term players are also eligible for our VIP loyalty programme, which provides cashback, higher withdrawal limits, dedicated account management, and exclusive event invitations. Log in to your jilifun account and visit the Promotions page to see all currently available offers.

Yes. All games on the jilifun platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are subject to regular audits by independent testing laboratories. The Return to Player (RTP) percentage for each game is available in the game's information panel — we encourage all players to check this before playing.

Absolutely. jilifun is fully optimised for mobile play on both Android and iOS devices. You can access the complete game library directly through your mobile browser — no app download required. The mobile interface automatically adjusts to your screen size, giving you a smooth, responsive gaming experience whether you're using a smartphone or tablet. For the best experience, we recommend using an updated version of Chrome, Safari, or Firefox.

Minimum bets vary by game, but most jilifun slot titles allow you to start playing from as little as ₱1 per spin. Some premium or jackpot slots may have higher minimum bets. The maximum bet per spin can range from ₱500 to ₱50,000 depending on the game. Always check the game's paytable and betting options before you start playing to find a stake level that suits your budget.

To enable 2FA, log in to your jilifun account and go to Account Settings > Security. Toggle on "Two-Factor Authentication" and follow the on-screen instructions to link your mobile number or authenticator app. Once enabled, you'll be required to enter a one-time code every time you log in from a new device or browser. We strongly recommend enabling 2FA to protect your account and funds.

If you suspect your jilifun account has been accessed without your permission, act immediately: change your password, enable 2FA if not already active, and contact our support team at [email protected] to report the incident. Our security team will review your account activity, temporarily freeze the account if necessary, and guide you through the recovery process. Do not share your password or OTP codes with anyone — jilifun staff will never ask for these.

To self-exclude, log in to your jilifun account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period: 6 months, 1 year, 5 years, or permanent. Confirm your request and it will be processed within 24 hours. During the exclusion period, your account will be suspended, your balance returned, and you will be removed from all marketing communications. Self-exclusion cannot be reversed before the period ends. Gambling is addictive. Know when to stop.

The minimum age to register and play at jilifun is 21 years old, in accordance with Philippine gambling laws and PAGCOR regulations. Age verification is mandatory for all accounts. If we discover that a player is under 21, their account will be immediately closed, all winnings forfeited, and any deposits refunded. We take our responsibility to prevent underage gambling very seriously.

If you feel that gambling is negatively affecting your life, please reach out immediately. You can contact jilifun's responsible gaming support team at [email protected] — we are available 24/7 and will treat your situation with complete confidentiality. We can help you activate self-exclusion, set limits, or connect you with professional counselling resources in the Philippines. You can also visit our dedicated Responsible Gaming page for more information and a self-assessment tool.